Shipping policy
At Matanee, we strive to ensure that your order reaches you in a timely and secure manner.
Processing & Dispatch Time
Your Matanee jewelry will be prepared and dispatched within 14 calendar days of purchase. Custom pieces and special orders may require additional preparation time, which we will confirm with you before you place your order. Preparation time is separate from the delivery time after dispatch.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if applicable).
Delivery Time
Delivery times may vary depending on your location and the chosen shipping method. Estimated delivery dates will be provided during checkout.
Delays
While we do our best to meet the expected shipping times, unforeseen circumstances such as customs delays, courier issues, or force majeure events may occasionally affect delivery. If this occurs, we will notify you immediately.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer service team at info@matanee.com